Privacy Policy
Last Updated: February 13, 2026
This Privacy Policy explains how Laundry24Seven ("Laundry24Seven", "we", "us", or "our") collects, uses, and shares information when you use our website at https://laundry24seven.com and related mobile services, including the VendoePay app used for laundry payments.
1. Information We Collect
- Account and identity data: phone number, login/verification details, and account identifiers.
- Transaction data: purchase history, machine selections, amounts, and payment status.
- Payment data: payment method token and transaction metadata processed by our payment providers. We do not store full card numbers.
- Location data: approximate or device location when you use location-enabled features (for example, identifying nearby stores).
- Device and technical data: device model, app version, IP address, logs, and diagnostic data used for security and troubleshooting.
- Customer support data: messages and information you share when contacting us.
2. How We Use Information
- Provide laundry payment and account services.
- Authenticate users (including one-time verification code flows).
- Process and confirm transactions.
- Show relevant location/store information.
- Prevent fraud, abuse, and unauthorized access.
- Maintain and improve service reliability and performance.
- Comply with legal obligations and enforce our terms.
3. How We Share Information
We may share information with:
- Payment processors (for example, Stripe and wallet providers) to process payments.
- Messaging/communication providers to deliver verification or service messages.
- Service providers that support hosting, analytics, security, and operations.
- Authorities or legal recipients when required by law or valid legal process.
We do not sell your personal information.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to keep the site functional, improve performance, and understand usage trends.
5. Data Retention
We retain information for as long as needed to provide services, complete transactions, comply with legal requirements, resolve disputes, and enforce agreements.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No system can guarantee absolute security.
7. Your Choices and Rights
- You may request access, correction, or deletion of your information, subject to legal limits.
- You can manage device location permissions in your phone settings.
- You can opt out of non-essential communications where applicable.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date indicates the latest revision.
10. Contact Us
For privacy-related questions, contact us through https://laundry24seven.com/#contact.